I don't know Kierstyn Mineker from a load of coal.
I have never met her, would not know her if I saw her. I would not recognize her if someone placed an 8x10 glossy of her in front of me. If she was in a line-up of some type, I could not identify her. If there was a full size figure cut-out of her in our living room I would not know it was her. Little side bar here... Hey, I do have a full blown cut-out figure of Elvis in my office, given to me by one of my grand kids. The kid has such great taste. (Probably knows how to work his Poppop). Back to Kierstyn, I don't know her, but I like her.
Now, some background. This past week my wife and I booked an eight day Eastern Caribbean cruise for this coming February. Let me tell you the clincher for me and why I jumped at the opportunity to sail the high seas. Well, it is an eight day cruise with nine or ten of the old rock n' roll acts from the late 1950s. Officially, I think they call it Rockin' the Caribbean. Every day and night it's music with the oldies; doesn't sound much better than that to me. I almost booked the thing without first consulting with my wife; I said almost. Hey, forty-nine years of marriage have honed my "Let's get a second opinion" skills. So this coming February we will sail the high seas and go rockin' and rollin'. Personally they could take that ship, drop anchor in the middle of the ocean and let the music begin. Who cares where it sails. For that matter, I would not care if it ever left the dock, just bring out the old timers and let's get on with the music.
Now why do I like Kierstyn? Kierstyn was the young lady I called to book this cruise and have talked with since. When Kierstyn first answered her phone she didn't answer like some lady whose socks must be tight. She was pleasant, professional, and answered my questions without continuous sighs of disgust. When I left messages on her voice mail, guess what? She called me back; really she did. Unbelievable, you call a business today and leave a message, good luck if you ever hear from them. She even sent me an email telling me she was out of her office but would call me the following morning. Bingo, she did. Last but not least, today in the Uncle Sam mail we got a thank you note from her saying she appreciates our business and wanted to know if she could help us with any future needs. Yes really, handwritten on paper. Not a text, but in human hand writing. I about passed out.
A real business and a real business person seeing and taking care of business. How foreign is that in today's world? I think the word once was "Customer Service."
I may even write ole Kierstyn and ask her to send my wife and I a picture. Hey, maybe even a full size cut out and I'll place it right next to my man Elvis.
I will give Kierstyn a further plug, she works for AAA Travel.
I have said a lot of this in a nonsensical way, but today it is something rare when you experience service given in a competent manner. There was a time when good customer service was a given, now it appears a gift!